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Alignment of eServices to Use Cases through the Patient Access Journey


By Bill Dupere, Practice Lead & Vice President, Market Access Solutions, Mercalis

The utilization and implementation of eServices for both pharmacy and medical benefit products continues to be evaluated by the patient support services industry, albeit with mixed results. Both in-sourced and out-sourced biopharma patient support programs seek to optimize the use of eServices for many reasons, with a bias toward accelerating patient access and achieving scale economies in program operations.

This session will:

Step through lessons learned
Compare and contrast the eServices request and response data fields
Level-set expectations whether the full statement of benefits can be achieved via eServices (or not)
Highlight salient use cases applicable for eServices relative to other use cases that require some combination of eServices and traditional payer outreach

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