Mercalis Patient Journey Demo: Account Management

The Mercalis Case Management platform includes detailed dashboards that provide Program Leadership with real-time reports that quickly identify cases that require attention. Mercalis maximizes call center performance and boosts workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Life sciences companies rely on partners that utilize resources wisely. Mercalis’s suite of workforce management tools ensure programs are staffed efficiently to meet customer demand with real-time coverage capabilities and staffing adherence data that supervisors can access throughout the day.