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TC Script to the Rescue

February 6, 2021

The global pandemic has impacted nearly every facet of life for all of us and has dramatically changed healthcare systems. In the past 12 months, patients and providers have struggled to adapt to the modifications in how we produce, deliver, and provide access to treatment.

Today, more than a year after the first cases of COVID-19 surfaced in the United States, those challenges are still present, and as a result, we have seen a rapid increase in innovation and collaboration across the healthcare sector.

Mercalis' (formerly TrialCard) TC Script, a non-commercial dispensing pharmacy located in Scottsdale, Arizona, continues to show its unwavering commitment to clients and patients facing challenges.

Over the last two weeks, the nation has watched as winter weather and frigid temperatures have decimated the Southern US, especially the state of Texas. Millions of citizens, already reeling from the effects of the pandemic, were forced to do everything in their power to weather the storm and secure basic everyday needs. The snow, ice, and bitter cold also delayed the federal government’s delivery of vaccines to various states, as well as special courier shipments and Mission Critical Delivery Solutions.

Patients at Risk During Winter Weather

Sam Webster, Clinical Pharmacist at TC Script, was contacted last week by a patient’s father in Plano, Texas after his son’s drug froze in the snow. Webster learned that the drug was placed in the snow due to a power outage in the area, and the patient’s father had been denied all refill shipment requests, understandably putting him in a panic.

Webster quickly reached out to the Plano Children’s Medical Center outpatient pharmacy, which had the drug on hand. He arranged for a five-day supply to be immediately dispensed to the patient and scheduled a replacement shipment to be delivered by FedEx once regular service resumed.

Feedback from Client on TC Script’s Proactive Approach

“I love hearing stories like this! It’s incredible to see how flexible and quick-thinking the TrialCard team is as they continue to meet patient needs while so much continues to change around us. Awesome job to all involved!” Associate Director, Patient Services

“Thank you to the team for going WAY above and beyond for our patients! Yet another example of how the TrialCard team delivers gold-standard support for people despite tough circumstances! Keep up the great work!” Director, Patient Services

TC Script’s clinical staff is a part of the state of Arizona’s Board of Pharmacy COVID-19 Response Task Force and frequently serves as subject matter expert contributors to the White House’s Office of Special Counsel—newly established in 2020—for pharmaceutical supply chain challenges.

Mercalis and TC Script are dedicated to navigating and reducing barriers, no matter the circumstances. If you’re interested in learning how our team can assist in providing creative and compliant solutions to access and affordability issues, please contact us at

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